Customer Reviews
Unfortunately this has been the worst buying experience ive had for sometime. The point of my purchasing online was due to the fact I live out of town and work unfavourable hours making getting to a retailer near impossible without taking time off work. I was sent the tracking info for my package, to my shock it was sent to a Mitre10 in lower hutt. not to me in North Canterbury, I had seen the updates on where and when it was signed for etc, I was confused so I did a missing parcel with NZ Post with screen shots of the tracking details. They called me back with an explaination that it was the sender that had made the mistake and sent it to the wrong place. I called the phone number on the website (Sales Rep I guess) who was driving at the time but wasnt at all interested in my concerns, he stated its always NZ posts fault, never updating their tracking system and He bet it would have arrived the next day. He did ask for me to send him the screen shots of the tracking anyway which I txt through. The next day I called him again. Simular attitude to the situation, He hadnt followed up at all, how ever he was then going to talk to someone else that was in charge of the dispatch or tracking of parcels from your end. I then explained I had ordered it in time to recieve before the Easter holidays as I needed it for project I was hoping to get done over the break. The next day He called me back to say they had tracked it to being delivered to a Mitre 10 in Lower hutt, He put it down to mistakenly lumped with another large order. I was offered a refund or to be sent another can of paint but it wouldnt arrive before Easter. I think if he had taken me seriously to begin with I could have still gotten the Paint before the Easter Holidays. With multiple failures from dispatching, recieving signing for at the wrong address, Dismissing my concern of missing package,and then missing my deadline of my project, I wont buy Por15 again. It wouldnt have even been a streach to refund my $80 purchase and still send the can of paint being that it was lost and late.
